Features
McAfee Hourly remote assistance credits are private 1 Hour blocks of time used for McAfee troubleshooting, tuning, assessment, deployment or quick-start activities.
We have some of the most experienced and talented resources in the country--with actual hands-on experience. Our consultants have deployed several hundred McAfee engagements since the inception of ePO, and have deployed several million McAfee nodes world-wide. We bring real-world field experience, how-to’s that actually work, and guidelines on how to avoid the mistakes most administrators make and Tier 3 Tech Support reps have never seen.
As with any service you're considering, you should always know your consultant. We strongly recommend, before you hire ANYONE, that you speak with the actual person responsbile for helping and supporting your efforts. Test drive their experience for yourself. Trust us – you DON’T want someone who hasn’t had serious field experience.
Typical Uses for Remote Consulting:
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Recorded Custom Training sessions with geographically dispersed ePO Admins
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ePO Server Installations where the consultant can expertly assist
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VirusScan and Agent deployments
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ePO Migrations and Upgrades
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McAfee Troubleshooting
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Product Deployments
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Host IPS phased implementation where the product is installed, set in learn mode, and then tweaked over 3 - 6 weeks
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Health Checks and Audits
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